What Is Digital Customer Service? Tips For Building Loyalty 2024 Customer service departments across industries are facing increased call volumes, high customer service agent turnover, talent shortages and shifting customer expectations. If a contact center can continuously feed such a solution with knowledge sources, contact customer queries centers can continually...
Read moreDifferent Natural Language Processing Techniques in 2024 Text suggestions on smartphone keyboards is one common example of Markov chains at work. But rather than using engineered features to make our calculations, deep learning lets a neural network learn the features on its own. During training, the input is a feature...
Read moreAI drives a cloud resurgence, but it’s costing a lot They don’t know your role and preferences, what information you use, what you do and don’t have access to. These days, it seems like just about everyone is experimenting with it, right? What the early providers in the space have...
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